Terms and Conditions

Last Updated: 02/03/2025

1. Introduction

1.1 These terms and conditions govern the purchase of products and services from Fast Madness Studio (“Fast Madness Studio,” “we,” “us,” or “our”) through our website or any other electronic means (the “Site”). By placing an order, you (“customer” or “user”) agree to abide by these terms and conditions, along with our order confirmation and dispatch emails, which form the agreement between you and us (“Agreement”).

1.2 We reserve the right to modify these terms at any time by updating them on the Site. The version in effect at the time of your purchase will apply to your transaction.

1.3 These terms relate specifically to purchases made via the Site and do not cover general use of the Site. Please refer to our Website Terms of Use and Privacy Policy for details on site usage and data handling.

2. Orders

2.1 The Site provides step-by-step guidance on how to place an order. You are responsible for reviewing and confirming your order details before submission.

2.2 Once an order is placed, you will receive an email acknowledgment. However, this does not confirm order acceptance.

2.3 Order acceptance is confirmed when we send a dispatch confirmation email. A contract between you and Fast Madness Studio is formed at that point.

2.4 If we cannot fulfill an order due to stock unavailability, pricing errors, or any other reason, we will inform you via email and issue a full refund, including any delivery charges, if applicable.

3. Payment & Pricing

3.1 You must provide payment authorization when placing an order. Payment may be processed at any time between order placement and dispatch.

3.2 Prices are clearly listed on the Site. In case of pricing errors, we reserve the right to cancel the order before acceptance.

3.3 Prices include VAT (where applicable). If VAT rates change between order and delivery, the adjusted rate will apply unless full payment has already been made.

3.4 Delivery charges are separate from product prices and will be displayed at checkout.

4. Product Availability & Descriptions

4.1 All orders are subject to product availability. We do not guarantee that all products displayed on the Site will be available at all times.

4.2 If a product is unavailable, we will notify you and ensure that you are not charged for it.

4.3 Product packaging may differ from images shown on the Site.

4.4 While we strive for accuracy, colors and images on the Site may vary slightly due to screen settings.

5. Delivery

5.1 Delivery timelines provided at checkout are estimates. We will notify you when a more precise date is available.

5.2 While we aim for timely delivery, unforeseen circumstances may cause delays. We are not liable for late deliveries due to factors beyond our control.

5.3 Delivery charges will be specified on the Site before purchase.

5.4 Deliveries will be made to the address provided at checkout. We are not responsible for incorrect delivery details.

5.5 Delivery is considered complete once the recipient has signed for the package.

6. International Shipping

6.1 For orders outside [Your Country], additional import duties and taxes may apply. We do not control these charges and cannot predict their amounts.

6.2 Customers are responsible for any applicable import duties and taxes. Please check with your local customs authority before placing an order.

6.3 You are responsible for complying with all import laws in your destination country.

7. Cancellations & Returns

7.1 You can cancel or modify your order before dispatch by contacting us at [Your Contact Email].

7.2 Refer to our Returns & Cancellation Policy for details on returns and refunds.

7.3 Personalized, perishable, or hygiene-related items cannot be returned unless faulty.

7.4 Products must match their description, be of satisfactory quality, and be fit for purpose under applicable consumer laws.

7.5 If a product is defective, notify us within a reasonable time. If the defect is apparent immediately, you must inform us within 30 days for a refund. Beyond this, you may be eligible for a repair or replacement.

8. Liability & Limitation

8.1 If you are purchasing as a consumer, your statutory rights remain unaffected.

8.2 If a product is defective, we will offer a repair, replacement, or refund, but we are not responsible for any indirect loss or damage.

8.3 Our liability for any claim is limited to the purchase price of the product.

8.4 We are not liable for business losses. Products are intended for personal use, and we do not accept liability for lost profits or business disruptions.

8.5 We do not limit our liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

9. General Terms

9.1 These terms and conditions are governed by the laws of [United Arab Amirats]. Any disputes will be resolved in [Jurisdiction].

9.2 If a provision in these terms is deemed unlawful or unenforceable, the remaining provisions will remain in effect.

9.3 We are not responsible for delays or failures beyond our reasonable control.

9.4 5% VAT for compliance with UAE tax laws

9.5 For queries or complaints, contact us at:
📧 [Your Contact Email]
📍 [Your Business Address]